PRIVACY, COOKIE & DATA PROTECTION POLICY

Caviar Guide Pte. Ltd.
Website: www.caviar.guide
Last Updated: 09.12.2025

1. Introduction

This Privacy, Cookie & Data Protection Policy explains how Caviar Guide Pte. Ltd. (“Company”, “we”, “our”, “us”) collects, uses, stores, and protects personal data when you access or use www.caviar.guide (the “Website”).

We comply with the Personal Data Protection Act 2012 (PDPA) of Singapore and follow internationally recognised privacy standards, including the principles of the GDPR.

By using our Website, you consent to the terms set out in this Policy.

2. Personal Data We Collect

We may collect the following categories of information:

2.1 Data you provide directly

  • Name

  • Email address

  • Phone number (optional)

  • Company name

  • Country and city

  • Brand information submitted for listings

  • Texts, images, logos, and promotional materials

  • Account registration details

  • Any information voluntarily submitted via forms

2.2 Data collected automatically

  • IP address

  • Device information

  • Browser type

  • Pages visited

  • Time spent on the Website

  • Cookies and tracking identifiers

2.3 Data from third-party services

  • Google Analytics

  • Hosting logs

  • Email service providers

  • Payment gateways (Stripe/PayPal — no card details stored)

3. Purpose of Data Collection

We use your data to:

  • Provide and operate the Caviar Guide platform

  • Process listing submissions and advertising requests

  • Publish brand and company profiles (for participants only)

  • Communicate updates and service notices

  • Improve Website performance and user experience

  • Ensure security and fraud prevention

  • Comply with legal and regulatory obligations

We do not sell personal data to third parties.

4. Cookie Policy

Our Website uses cookies for:

  • essential functionality

  • analytics and performance tracking

  • remembering user preferences

  • improving browsing and loading speed

4.1 Types of cookies

  • Essential cookies

  • Analytical cookies (e.g., Google Analytics)

  • Functionality cookies

  • Marketing cookies (if enabled in the future)

4.2 How to disable cookies

You may disable cookies in your browser settings. However, this may affect the Website’s functionality.

5. Legal Basis for Data Processing

We process data under the following PDPA/GDPR-compliant bases:

  • Consent

  • Contractual necessity (providing membership or advertising services)

  • Legitimate interests

  • Compliance with legal obligations

6. Data Sharing

We may share personal data with:

  • Hosting providers

  • Email distribution platforms

  • Cloud storage and security providers

  • Payment processors (Stripe, PayPal)

  • Legal authorities, if required by law

We do not share data outside of these purposes.

7. Data Storage & Security

Your data is stored on secure servers with:

  • restricted access

  • encryption where applicable

  • strong password protection

  • monitoring for unauthorised access

No method of online transmission is 100% secure, but we implement industry-standard safeguards.

8. Data Retention

We retain data only as long as necessary:

  • Account data: while account remains active

  • Brand submissions: retained in the Caviar Guide archive

  • Communication records: up to 3 years

  • Analytics data: up to 26 months

  • Accounting documents: 5–7 years (legal requirement)

9. Your Rights (PDPA / GDPR)

You have the right to:

  • request access to your personal data

  • request correction of inaccurate data

  • request data deletion

  • withdraw consent

  • request how your data has been used

  • request a copy of your data

Submit requests to: info@caviar.guide

We will respond within 30 days.

10. Withdrawal of Consent

You may withdraw consent at any time by contacting us.
Withdrawal does not affect the lawfulness of processing prior to withdrawal.

11. Third-Party Links

We are not responsible for the content or privacy practices of external sites linked from our Website.

12. Changes to This Policy

We may update this Policy at any time.
Changes take effect once posted on the Website.

13. Contact Information

For privacy or PDPA/GDPR matters, contact: